Remove Common Pool Debris
Suction Power
*Data is based on in-house lab testing. Z1 can continuously clean the pool floor for over 180 Mins in ECO mode.
After purchasing a cheaper brand and having issues with the unit AND customer service I’m not sure the final cost was cheaper. Did my research on company, unit and customer service reviews and purchased the Z1 Pro. The unit connected immediately to WiFi, firmware updated and was ready to go. Mapped the entire pool and I can say it never missed a spot on the floor or sides of the pool. Only drawback so far is getting up the pool steps. It’s learning and I’m sure it will continue to try and climb/map this section.
Awesome
So far nothing good to say, it appeared that somehow I misinterpreted the actual robot I was ordering or something happened from the time I added the Z1 Pro to my cart and checkout, but I ended up with the Z1 instead. I've been waiting over a week to get the return process started on Dreame's end with the authorization and return label so I can purchase the right one, but for some reason it's taking forever and I'm still stuck with the wrong one. I've done everything required on my end, now I'm waiting on them. So that's how my experience has been going so far. A little help would be greatly appreciated and then I can give a performance based review instead of a customer service experience review.
Dear Customer,
We’re truly sorry for the delay and mix-up. The return shipping label has been sent to your email—please check it now. We’ll prioritize fixing this for you. Thanks for your patience.
Best regards,
Customer Service Team
We like it. Easy to use. Easy to clean the basket. So far we like it.
Cleans very well however, the catch basket is poorly designed making it hard to clean. the rubber seal on the basket falls away while cleaning taking time to realign in its groove. The cleanittime is super erratic and hard to time completion time to grab it while clinging to the wall of the pool. Seems to finish on the deep end of the pool no matter where i drop it in making retrieval some what difficult. Does not fully climb the entry stairs so i still need to clean them manually. But after all criticism, the cleaning aline would make me recommend.