Product Registration

Under review

${product.name}

Product Name: ${product.name}

Product Serial Number: ${product.sn?.toUpperCase()}

Product Registration Time: ${formatTimestamp(product.registered_time*1000)}

Electronic Warranty Card

Registration Failed

Your order date (${formatOrderDateTimestamp(product.order_complete_date*1000)}) does not match the provided date.

Registration Failed

No products.

The electronic warranty card can only be activated after the review is passed.

We will synchronously delete this registration information and the corresponding electronic warranty card.

You need to complete a new product registration.
The above - mentioned process will not harm your entitled warranty rights and interests.

Modify failed

*Serial Number

Please enter the serial number

${registerForm.sn}

${product.name}

No product found.

*Purchase Date

${registerForm.purchase_date} Please select your purchase date

*Purchased From

${channel.name}

No purchase channels

Please select your purchase channel

*Order Number

Please fill in your order number

Phone Number

${registerForm.phone_country_code}

${codeItem.name} ${codeItem.dialing_code}

Please fill in your phone number

Illegal phone number.

Product registration failed

Order number is wrong or not found

Device not found

Serial Number has been registered

Product not found

Illegal serial Number

Order Number has already been used

Illegal phone Number

User and device do not match

Illegal users

The product registration is successful and the warranty card of this machine has been activated.

FAQs

How do I complete the registration?

You can complete the product （This does not involve the robot vacuum and refurbished product ）registration by entering through the Dreame Home APP - Store, or by logging directly into the Dreame official website.

How is the warranty period calculated after completing the product registration?

We provide a basic warranty period of 1/2 to 2 years for different products (Excluding gifts, some accessories or refurbished products). For more information, please visit our official website: https://pool.dreametech.com/pages/after-sales-policy

After completing the product （Excluding gifts, some accessories or refurbished products）registration, where can I check it?

You can view the specific warranty expiration date for all registered products （Excluding some accessories, gifts and refurbished products) after logging into your personal account on the Dreame official website. You can also check all the products you have registered in the Dreame Home APP - Store using the same account.

If there is an exchange or if the machine's serial number (SN) is changed, do I need to register again? How is the warranty period calculated?

You will need to register again. Additionally, whether it is an exchange or a change of the machine's SN, the warranty period will uniformly be calculated based on the original machine's warranty time.

Unregistered products detected for this account

${product.name}

${product.name}

${product.name}